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If you are not seeing an actual image of the document you requested, more than likely there is a problem with your viewer.

While OES does not provide support for installing viewers, we will suggest, however, based on our experience with Alternatiff, the following observations:

  • Viewer not installed. In order to view ANY tiff images, you MUST install a "helper" for Internet Explorer or Netscape Communicator. We test with Alternatiff from Medical Informatics Engineering. Get AlternaTIFF here.
  • Alternatiff not installed as default viewer. When installing AlternaTIFF, you should check the option "Modify my windows registry in an attempt to give IE a better chance of deciding to use this plug-in." if you did not, try installing AlternaTIFF again using this option.
  • Browser not closed, then re-opened.
  • Shut down your browser, then reload the page.
  • Browser needs security update - See Alternatiff home page for details. NOTE: Plug-ins do not work at all in some copies of Microsoft Internet Explorer 5.5 with Service Pack 1. You will just see a white rectangle with an "image" icon in the corner. Installing Security Update Q279328 appears to fix the problem.
  • If You you still have problems. See AlternaTIFF documentation.

If you have already installed AlternaTIFF and would like to test it, Try viewing a TEST image.

If you can view the test images successfully, then the problem is with the OES website.

Return to HOME page.


To find out more about why TIFF viewers are needed:
Full-Text Database
How to access full-page images!